Medicare Advantage and Prescription Drug Plan CAHPS® Survey

Current Data Collection Materials
     

Webcast and Educational Resources | 2020 MA & PDP CAHPS English Survey Materials | 2020 MA & PDP CAHPS Spanish Survey Materials | 2020 MA & PDP CAHPS Chinese Survey Materials |2020 MA & PDP CAHPS Vietnamese Survey Materials | 2020 MA & PDP CAHPS Korean Survey Materials | 2021 MA & PDP CAHPS Tagalog Survey Materials

Webcasts and Educational Resources

CMS has created webcasts regarding formatting the mail survey to maximize response rates, and information on Asian language translations of the survey and benefits of their use. The webcasts can be found by clicking the link provided or the Webcasts and Educational Resources navigation button on the left.

Current surveys can be found below; surveys from prior administration periods can be found on the Survey Instruments and Specifications page using the following link: Historic MA & PDP CAHPS Surveys.

English 2020 MA & PDP CAHPS Survey Materials

The MA & PDP CAHPS Survey materials for the mail component and telephone component of MA & PDP CAHPS Survey administration are available below.

English Medicare Advantage (MA-Only) and Medicare Advantage Prescription Drug (MA-PD) Survey Cover Letters

English Prescription Drug Plan (PDP) Cover Letters

English Mail Surveys

English CATI Scripts

Spanish 2020 MA & PDP CAHPS Survey Materials

Spanish Medicare Advantage (MA-Only) and Medicare Advantage Prescription Drug (MA-PD) Survey Cover Letters

Spanish Prescription Drug Plan (PDP) Cover Letters

Spanish Mail Surveys

Spanish CATI Scripts

Chinese 2020 MA & PDP CAHPS Survey Materials

Chinese Medicare Advantage (MA-Only) and Medicare Advantage Prescription Drug (MA-PD) Survey Cover Letters

Chinese Prescription Drug Plan (PDP) Cover Letters

Chinese Mail Surveys

Chinese CATI Scripts

Vietnamese 2020 MA & PDP CAHPS Survey Materials

Vietnamese Medicare Advantage (MA-Only) and Medicare Advantage Prescription Drug (MA-PD) Survey Cover Letters

Vietnamese Prescription Drug Plan (PDP) Cover Letters

Vietnamese Mail Surveys

Vietnamese CATI Scripts

Korean 2020 MA & PDP CAHPS Survey Materials

Korean Medicare Advantage (MA-Only) and Medicare Advantage Prescription Drug (MA-PD) Survey Cover Letters

Korean Prescription Drug Plan (PDP) Cover Letters

Korean Mail Surveys

 Korean CATI Scripts

Tagalog 2021 MA & PDP CAHPS Survey Materials will be provided soon

 

  This page was last modified on 9/29/2020