Scores for reported measures were calculated from responses to the MA and FFS survey versions, and report state mean using both the original survey scale and the 0-100 scale (rounded to the nearest point). States are omitted from the table if the effective sample size is less than 350 beneficiaries. Reported measures include:
- Getting Needed Care
- Getting Appointments and Care Quickly
- Customer Service
- Care Coordination
- Getting Needed Prescription Drugs (MA-PD)
- Rating of Health Plan
- Rating of Health Care Quality
- Rating of Drug Plan (MA-PD)
- Annual Flu Vaccine
Detailed current and historic response rate information is available by survey mode for MA and PDP CAHPS, and overall for MA, PDP, and FFS CAHPS.
For additional information on response rates, including risk of off-cycle surveys, please visit the Webcasts and Educational Resources page by clicking the link provided or the navigation button on the left.
This page was last modified on 9/29/2020